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Admin User Maintenance

Admin users are responsible for managing system access and security in SEI. If the ADMIN account becomes locked or needs a password reset, follow the instructions below to restore access and verify account details.

Unlock the admin user​

If a SEI user enters the wrong password five times, the account is locked.

With another admin account​

Use these steps if at least one other administrator still has Security privileges.

  1. Log in to SEI using that account.
  2. In the navigation panel, select the gear icon to open Administration.
  3. Select Security, then Users.
  4. Select the ADMIN user.
  5. Click the Unlock icon.

Without another admin account​

Use these steps if the ADMIN account is the only administrator and it is locked.

  1. Open Microsoft SQL Server Management Studio and connect to your SQL Server.
  2. Select the SEI database, typically named Nectari or SEI.
  3. Start a new query and run: 
    SELECT USERNAME, IS_LOCKED_OUT, FAILED_PASSWORD_ATTEMPT_COUNT
    FROM [Nectari].[dbo].[SEC_USERS]
    WHERE USERNAME= 'ADMIN'
  4. If IS_LOCKED_OUT is not 0 or FAILED_PASSWORD_ATTEMPT_COUNT is not 0, reset them: 
    UPDATE [Nectari].[dbo].[SEC_USERS]
    SET IS_LOCKED_OUT = 0,
        FAILED_PASSWORD_ATTEMPT_COUNT = 0
    FROM [Nectari].[dbo].[SEC_USERS]
    WHERE USERNAME = 'ADMIN'
  5. Log in to SEI as ADMIN using the current password.
    If the password is unknown, follow the instructions below to reset it.

Reset admin password​

If you don’t remember the ADMIN password, use the Forgot Password link on the SEI login window. For password reset to be successful, make sure a valid email is configured for the ADMIN account.

Verify or update the admin email​

  1. Open Microsoft SQL Server Management Studio and connect to your database.
  2. Locate the SEI database, typically named Nectari or SEI.
  3. Start a new query and run: 
    SELECT EMAIL FROM [Nectari].[dbo].[SEC_USERS] WHERE USERNAME = 'ADMIN'
  4. If you need to change the ADMIN email address, run: 
    UPDATE [Nectari].[dbo].[SEC_USERS]
    SET EMAIL = 'ValidEmail@yourcompany.com'
    WHERE USERNAME = 'ADMIN'
  5. Make sure this email address is valid and accepted by your company’s SMTP server so password reset emails can be delivered. The SMTP settings used by SEI must be correctly configured: update them in the Web Central Point Configurator or check the <smtp server="..."/> value in the nec-centralpoint.xml file.