SLA Agreements
The SLA Agreements dashboard provides a consolidated view of service-level agreements (SLAs), including billing, costs, and coverage by agreement, site, and plan.
Benefits of this dashboard
- Track financial performance: Monitors billing and costs associated with SLAs.
- Analyze agreement performance: Tracks covered and costed amounts for each service agreement.
- Oversee contract distribution: Provides insights into agreement types and how they are allocated across the portfolio.
- Identify site and customer trends: Highlights key customers and locations associated with SLAs.
Key performance indicators (KPIs)
| KPI | Description |
|---|---|
| Billed to Date Amount | Total billed amount under SLA agreements to date. |
| Covered to Date Amount | Total covered amount for services under agreements to date. |
| Costed to Date Amount | Total costs incurred under SLA agreements to date. |
Visual components
| Title | View type | Description |
|---|---|---|
| Top 10 Agreements | Stacked Bar | Tanks SLA agreements by billed amount. |
| Top 5 Sites | Doughnut | Shows the sites contributing the most to SLA billing. |
| Agreements by Status | Doughnut | Shows agreements by status (for example, active and other statuses). |
| Agreements by Type | Doughnut | Shows agreements by type (meter, site, and warranty). |
| Billed Amount to Date by Plan | Combination | Shows billed amount to date by SLA plan. |
Filters
You can filter the dashboard with these panels:
- Calendar Year
- Calendar Period
- SM Site
- Aggreement Number