Appointment
The data model includes views for appointment details allowing analysis and planning. It incorporates measures such as average appointment duration, no-show rate, appointment conversion rate, appointment wait time, appointment attendance rate, and appointment satisfaction score to provide insights into appointment efficiency, patient behavior, and satisfaction levels within the system.
Benefits of This Data Model
- Improved Appointment Efficiency: The data model allows for analysis of average appointment duration, appointment wait time, and appointment execution details to enhance appointment scheduling efficiency.
- Enhanced Patient Behavior Insights: By analyzing appointment conversion rate, no-show rate, and appointment attendance rate, healthcare providers can gain valuable insights into patient behavior patterns.
- Increased Appointment Satisfaction: The model’s inclusion of appointment satisfaction scores enables healthcare facilities to monitor and improve patient satisfaction levels for better overall service quality.
Key Performance Indicators (KPIs)
- Appointment Count: The total number of appointments recorded in the system.
- Average Appointment Duration: The average duration of appointments in terms of time taken.
- No-show Rate: The percentage of appointments where the patient did not show up.
- Appointment Conversion Rate: The rate at which appointment requests are converted into actual appointments.
- Appointment Wait Time: The average time a patient has to wait before their scheduled appointment.
- Appointment Attendance Rate: The percentage of scheduled appointments that were attended by the patients.
- Appointment Satisfaction Score: The average satisfaction score provided by patients after their appointments.
Available Visualisations
| View Name | Description |
|---|---|
| Appointment | Provides details on scheduled appointments for analysis and planning. |