System Verification
Important
Make sure you install the proper version of the Excel Add-in. It is very important to verify the version of Windows OS (32-bit/x86-based processor or 64-bit/x64-based processor) and Microsoft Office (32-bits or 64-bit) you are using.
To verify the Windows operating system version:
- Press Windows key + E to open a new Windows Explorer.
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In the top menu, click System properties and look for System Type.
To verify the Microsoft Office 2016 or 365 version: